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Agents for the collections desk.
5 agents prepare the work on this desk; your people decide.
The desk today.
Collections teams juggle buckets, channels, scripts, hardship cases and recovery files, and every contact with a borrower is a conduct risk.
Supervisors rarely have time to review more than a sample of calls.
Retail collections
Overdue accounts, contact plans, hardship and conduct.
- L1
Collections Desk Orchestrator
Segments overdue accounts, plans contact and assigns each to a bot channel or a human collector.
- L1
Contact Plan and Script Writer
Drafts call scripts and messages in the customer’s language, from the bank’s approved library.
- L1
Hardship and Restructuring Preparer
Sets out the options the bank’s policy allows a borrower in hardship, with their cost.
- L2
Collections Conduct QA
Reviews call and message transcripts against the code of conduct and raises each finding.
- L1
Legal Notice and Recovery File Preparer
Prepares late-stage recovery files and notice drafts from the bank’s approved formats.
Where a person decides.
Agents prepare, check and propose. These stay with your people, approved on a card in the room.
- Contacting a borrower
- Offering restructuring, settlement or a moratorium
- Issuing a notice or starting proceedings
- Acting on a conduct finding
What’s available.
Agents
5 agents installed in the console, reading documents and your knowledge base, drafting and proposing.
Available nowRooms and approvals
A room for the desk, with approval cards for the people who decide.
Available nowYour systems
Connectors to your systems for this desk, through OpenAPI or MCP.
Per deploymentA collections voice agent
A collections voice agent, as a front door built with Tuvel Launch
On the roadmap
A pilot on this desk.
Start with one bucket of one product: segmentation, scripts for compliance to approve, and conduct review of past calls.